Identified - We have been notified by our upstream banking partners of scheduled maintenance beginning Sunday, December 4 from 03.00 until 10.00 BST, potentially causing a delay in transfers sent during this time.
Any delayed transfers will be sent immediately once the scheduled maintenance has been completed. We understand how important it is to receive your funds quickly, and appreciate your patience during this time.
We will post another update once our partners confirm they have completed the scheduled maintenance.
Dec 04, 2022 - 03:01 CET
Our engineering has resolved the root cause and now you will not be seeing the issues when trying to edit items as a team member. We recommend restarting the browser to see normal functionality restored.
Thank you for your patience with us through this.
Dec 2, 20:36 CET
Our engineering team has reported a disruption impacting some team members' ability to access the Item Edit page. We are actively working on correcting this and will provide more updates as we receive them.
Dec 2, 18:51 CET
Thanks again for bearing with us.
Nov 30, 14:45 CET
Our partner has confirmed they have resolved the issue causing some payments where 3DS authentication is required to fail. We will continue to monitor the situation for a period of time. We appreciate your patience today.
Nov 30, 14:31 CET
Our partner has identified the issue which may be causing some payments where 3DS authentication is required to fail and they are working on a fix.
Thanks for your continued patience.
Nov 30, 13:01 CET
Due to an issue with one of our third-party partners, some customers processing payments where 3DS authentication is required may experience a decline when attempting to accept payments.
Our engineering team are actively working with our partner on a solution we'll be back as soon as we have an update.
Nov 30, 12:02 CET
We have confirmed the disruption affecting Network Connectivity on Square Register and Terminal has been corrected by our engineers on the latest update. Please make sure to update your Square Register or Terminal to version 6.4b. We cannot thank you enough for your patience while we worked to get this resolved!
Nov 26, 16:07 CET
We have released a fix for the issues experienced earlier today impacting our service.
Sellers will start to see services returning to full functionality. We’ll continue to watch this closely, and will update you to confirm once this has been fully resolved. Thank you for being patient with us.
Nov 17, 17:36 CET
Our engineering team have identified the issue causing network disturbance with some Square Registers and Square Terminals. They are working on getting a fix in place and will update you as soon as the issue is fully resolved. In the meantime, if you are experiencing a network issue with your Register or Terminal, please follow the troubleshooting steps below.
Thanks again for your patience.
Nov 15, 17:53 CET
If you are experiencing network issues with your Square Register or Square Terminal, please run through the troubleshooting steps below and ensure you meet the network requirements listed in the articles. Please do not factory reset your device*