Multiple Services Disruption
Resolved
Degraded performance

The disruption affecting Square Online sites, Appointment Booking sites and Payment Link functions has been fully resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us while we worked to resolve this issue.

Fri, May 10, 2024, 04:19 AM
•
6 months ago
•
Affected components
Appointments
Payment Links
Square Online
Updates

Resolved

The disruption affecting Square Online sites, Appointment Booking sites and Payment Link functions has been fully resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us while we worked to resolve this issue.

Fri, May 10, 2024, 04:19 AM
4h earlier...

Identified

Our engineering team has released a fix to address the disruption impacting Square Online sites, Appointment Booking sites, and Payment Link functions. While we monitor the fix, sellers may still experience delays in receiving updated inventory counts or making changes to their websites, while customers may face delayed order email and text notifications. We will provide another update once we confirm that these services are working as intended.

Thu, May 9, 2024, 11:25 PM
58m earlier...

Identified

We are seeing recovery from the disruption impacting Square Online sites and Appointment Booking sites. At this time, Payment Links are still degraded and our engineering team continues to work on a fix. Sellers may still experience delays in receiving updated inventory counts or making changes to their websites, while customers may face delayed order email and text notifications. Thank you for your continued patience, and we will provide another update as we have more to share. 

Thu, May 9, 2024, 10:27 PM
1h earlier...

Investigating

We understand the importance of never missing a sale, and we appreciate your patience as our team continues to work toward a fix for this disruption. Impacted customers are continuing to experience trouble loading Square Online sites, Payment Links and Appointments Booking sites and during checkout.

Thu, May 9, 2024, 09:14 PM
1h earlier...

Investigating

We are continuing to investigate the root cause of these issues. While services are recovering at times, sellers and buyers are still experiencing intermittent issues. Our engineers are hard at work and we will provide more information as we have it.

Thu, May 9, 2024, 07:58 PM
11m earlier...

Identified

We are continuing to investigate the root cause of these issues. While services are recovering at times, Sellers and buyers are still experiencing intermittent issues. Our engineers are hard at work and we will provide more information as we have it.

Thu, May 9, 2024, 07:46 PM
1h earlier...

Investigating

Our team is continuing its investigation into a disruption that is impacting the ability to load Square Online sites, Appointments Booking sites and Payment Links. We understand how important it is for our services to work as intended and appreciate your patience as we work to fix this issue.

Thu, May 9, 2024, 06:28 PM
52m earlier...

Investigating

We appreciate your continued patience while our team continues to investigate and work toward a fix. At this time, the disruption is still causing some to experience issues loading and checking out on Square Online sites, Appointment Booking sites and Payment Links. As we have more information, we will update you here.

Thu, May 9, 2024, 05:35 PM
1h earlier...

Investigating

We are continuing to work toward a fix for a disruption which is impacting published Square Online sites, Appointments Booking Sites and Payment Links. We understand how important it is never to miss a sale, and we’ll be back with further updates as they come to hand.

Thu, May 9, 2024, 04:32 PM
22m earlier...

Investigating

We are currently experiencing a disruption to Square Online. Some sellers have encountered difficulties accessing the Square Online Dashboard, Site Editor and published Square Online Sites. Our Engineering team is actively working on a fix, and we appreciate you for your patience as we work to resolve this.

Thu, May 9, 2024, 04:10 PM
19m earlier...

Investigating

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Thu, May 9, 2024, 03:50 PM