Multiple Services Disruption
Resolved·Degraded performance
Thu, Jun 12, 2025, 09:06 PM
(1 day ago)
·
Affected components
Messaging Support
Phone Support
Updates

Resolved

Our engineering team has confirmed that a fix released to address the disruption impacting Square Phone and Messaging support has been put in place, and Sellers are able to contact our team. Thank you for your patience while we worked to address this.

Thu, Jun 12, 2025, 09:06 PM

Monitoring

We have released a fix for the Phone and Messaging support disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Thu, Jun 12, 2025, 08:33 PM(32 minutes earlier)

Investigating

We are investigating a disruption that is impacting Square Phone & Messaging Support. We understand how important it is for your business to reach our Customer Success team, and we are actively working toward a fix. We appreciate your continued patience as we work to resolve this.

Thu, Jun 12, 2025, 07:20 PM(1 hour earlier)

Investigating

We are currently experiencing a disruption that is impacting Square Phone & Messaging Support. We understand how important it is for your business to reach our Customer Success team, and we are actively working toward a fix. Thank you for your patience with us as we work to resolve this issue.

Thu, Jun 12, 2025, 07:03 PM(17 minutes earlier)

Investigating

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Thu, Jun 12, 2025, 06:42 PM(20 minutes earlier)