We can now confirm that payment acceptance across multiple services, including online payments, Square for Restaurants and Square Invoices were reporting significant increases in latency failures leading to elevated payment declines.
However, payment acceptance has now returned to normal and Instant Transfers have been fully restored.
We understand how important it is never to miss a sale, thank you for your patience with us as we worked to resolve this issue.
Posted Mar 12, 2023 - 01:02 CET
In addition to disruptions to online payment acceptance, we are now receiving confirmed reports of Instant Transfers being stuck in a pending state as a result of the downstream third-party outage.
Our Engineering team has disabled Instant Transfers in the meantime until this issue is resolved.
We will be back soon with another update as more information comes to hand.
Posted Mar 12, 2023 - 01:01 CET
We're currently investigating a disruption to online payment acceptance due to a downstream third-party outage. We understand how important it is never to miss a sale, and our Engineering team is actively working on a fix.
Thank you for your patience with us as we work to resolve this issue. We will be back soon with another update.
Posted Mar 11, 2023 - 23:43 CET
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.